Return Policy
Return Policy: 10-Day Satisfaction Guarantee
At Made X Hudson, we strive to ensure that every purchase meets the expectations of our valued customers. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free 10-day return policy.
Please read the following guidelines carefully:
- Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns are accepted within 10 days from the date of delivery. As a small business, we have a restocking fee of 10% of the total purchase.
- Initiate the Return: Contact our Customer Service team at shop@madexhudson.com to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Customer Responsibility: Customers are responsible for the return shipping costs. Ensure that the item is securely packaged to prevent damage during transit.
- Return Address: Once your return is approved, you will receive the return shipping address. Ship the item(s) to 391 Main St. Catskill, NY 12414 within 10 days of initiating the return.
- Inspection and Processing: Upon receiving the returned item(s), our team will inspect the condition. Refunds or exchanges will be processed within 7 business days of receiving the returned item(s).
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable.
- Exceptions: Customized or personalized items are non-returnable unless we have a defect or error.
- Damaged or Defective Items: If you receive a damaged or defective item, please get in touch with us immediately for assistance.
- Communication: We will keep you informed at every step of the return process via email.
Contact Information: For any questions or concerns regarding returns, contact our Customer Service team at shop@madexhudson.com or call (518) 203-3696.
Thank you for choosing Made X Hudson. We appreciate your trust in our products, and we are committed to ensuring your satisfaction.
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