Return Policy

Return Policy: 10-Day Satisfaction Guarantee
At Made X Hudson, we strive to ensure that every purchase meets the expectations of our valued customers. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free 10-day return policy.
Please read the following guidelines carefully:

  1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns are accepted within 10 days from the date of delivery. As a small business, we have a restocking fee of 10% of the total purchase.
  1. Initiate the Return: Contact our Customer Service team at shop@madexhudson.com to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.
  1. Customer Responsibility: Customers are responsible for the return shipping costs. Ensure that the item is securely packaged to prevent damage during transit.
  1. Return Address: Once your return is approved, you will receive the return shipping address. Ship the item(s) to 391 Main St. Catskill, NY 12414 within 10 days of initiating the return.
  1. Inspection and Processing: Upon receiving the returned item(s), our team will inspect the condition. Refunds or exchanges will be processed within 7 business days of receiving the returned item(s).
  1. Refund Method: Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable.
  1. Exceptions: Customized or personalized items are non-returnable unless we have a defect or error.
  1. Damaged or Defective Items: If you receive a damaged or defective item, please get in touch with us immediately for assistance.
  1. Communication: We will keep you informed at every step of the return process via email.

Contact Information: For any questions or concerns regarding returns, contact our Customer Service team at shop@madexhudson.com or call (518) 203-3696.



Thank you for choosing Made X Hudson. We appreciate your trust in our products, and we are committed to ensuring your satisfaction.

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