Shipping & Return Policy

10-Day Satisfaction Guarantee
Online: Full Refund
In-Store: Store Credit Only

1. Eligibility — Online Orders Are Eligible for a Partial Refund Within 10 Days of Receiving Your Shipment

Returns on online orders are accepted within 10 days of the date your shipment is received for a full refund to your original payment method, plus a 15% restocking fee. To be eligible, items must meet all of the following conditions:

  • Tags must still be attached

  • Item must be in clean, unworn condition

  • Item must not have been worn to any event

Note: December holiday purchases have an extended return window through January 5th of the following year for store credit.

2. Eligibility — In-Store Purchases Are Eligible for Store Credit on a Gift Card Within 10 Days of Purchase

Purchases made in-store at either of our locations are eligible for store credit issued on a Made X Hudson gift card within 10 days of purchase. The same condition requirements apply:

  • Tags must still be attached

  • Item must be in clean, unworn condition

  • Item must not have been worn to any event

Note: December holiday purchases have an extended return window through January 5th of the following year for store credit.

3. 15% Restocking Fee for online orders

A 15% restocking fee will be deducted from your refund or store credit. As a small team, each return requires hands-on attention. This fee helps cover the time and care involved in inspecting, re-tagging, and restocking each garment.

Shipping costs are non-refundable.

4. Custom & Made-to-Order Garments

All custom and made-to-order garments require a non-refundable deposit to begin production. Once a deposit is received, orders cannot be cancelled.

Design and style changes are only permitted prior to the pattern cutting stage. Once cutting has begun, any new changes will be billed additionally.

If fit modifications are needed after delivery, we will work with you to make adjustments and apply a credit toward that work. We are not responsible for loss or gaining of physical weight. Credits are not available for completed work or changes of preference after production has begun.

To protect both parties, all custom orders require written sign-off on the final design spec before production begins. This confirmation serves as your agreement to the design, materials, and scope of work.

5. How to Initiate a Return

Returns can be initiated in any of the following ways:

  • In person: Bring your physical or emailed receipt to either of our locations and a team member will assist you.

  • By emailed receipt: Click the return link in your order confirmation email. Once submitted, our team will send you a prepaid return label. Please note that original shipping costs are non-refundable and a 15% restocking fee will be deducted from your refund to cover handling.

  • By email: Contact us at shop@madexhudson.com with your order number, the item(s) you wish to return, and the reason for the return.

For returns initiated by email, once approved you will be provided with shipping instructions. Items must be securely packaged to prevent damage in transit and shipped within 10 days of return approval — not from the date of your initial inquiry.

6. Exchanges

For in-store purchases, we are happy to facilitate exchanges for a different size or color of the same item, subject to availability. Exchanges follow the same 10-day eligibility window and condition requirements as returns. To initiate an exchange, contact us at shop@madexhudson.com or visit either location with your receipt.

7. Non-Clothing & Non-Accessory Items

We do not accept returns on any non-clothing or non-accessory items. This includes, but is not limited to, food products, beauty products, and wellness products. All such items are final sale at the time of purchase.

8. Sale & Discounted Items

All sale and discounted items are final sale and are not eligible for return or exchange. This includes items purchased during promotional events, with discount codes, or marked down in-store.

9. Inspection & Return Discretion

Upon receipt of a returned item, our team will inspect its condition. Made X Hudson reserves the right to refuse a return if the item does not meet our condition requirements — including items that show signs of wear, damage, missing tags, or evidence of use at an event. In such cases, the item will be returned to the customer at their expense.

10. Processing & Refund Timeline

For online orders, a full refund (minus the 15% restocking fee and shipping costs) will be issued to your original payment method within 7 business days of receiving the returned item. For in-store returns, store credit will be issued as a Made X Hudson gift card within 7 business days. We will keep you informed at each step via email.

11. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. Defective or incorrectly shipped items are handled separately from our standard return policy.

12. Alterations

We stand behind the quality and accuracy of our alterations. If an alteration does not meet the agreed-upon specification, we will cover the cost of correcting it at no charge to you, within reason.

To be eligible for a covered correction, the following conditions apply:

  • The alteration must have been performed by Made X Hudson.

  • The issue must be a result of our workmanship, not a change of preference after the alteration was completed.

  • You must notify us within 10 days of receiving the altered garment.

What constitutes “within reason” is assessed on a case-by-case basis by our team. We are committed to fair and transparent communication throughout the process.

Contact

For any questions or concerns, reach our customer service team:

Email: shop@madexhudson.com
Phone: (518) 203-3696

Thank you for choosing Made X Hudson. We appreciate your trust in our products and are committed to your satisfaction.